Help Center

Items must be returned within 30 days of receipt in original packaging, unworn or unused, with all tags and a valid receipt.

Contact us at shop@highcalidad.com to start the return process. Do not send items back without requesting a return first.

Returns should be sent to 510 NW Georgia Avenue, Sweetwater, TX 79556, USA.

Inspect your order upon receipt and contact us immediately if there are any issues.

Yes, perishable goods, custom or personalized items, personal care goods, and hazardous materials cannot be returned.

No, sale items and gift cards are not eligible for returns.

The fastest way is to return the original item and make a separate purchase for the desired item.

EU customers can cancel or return an order within 14 days, with the same return conditions as mentioned.

You'll be notified once your return is received and inspected. Approved refunds are processed within 10 business days on your original payment method. Contact us if delays exceed 15 business days.

Yes, we ship internationally, but costs and delivery times may vary based on location.

Domestic shipping within the United States is fast and reliable. Orders are processed within 1-2 business days after payment confirmation.

We partner with trusted carriers to provide standard and expedited shipping options. Choose the method that suits your needs at checkout.

Once your order is dispatched, you'll receive a confirmation email with tracking information.

Unforeseen circumstances like customs delays or extreme weather may cause delays. We appreciate your understanding.

Shipping costs are based on the weight of your order and the chosen shipping method. Review costs at checkout before finalizing your purchase.

We securely package products to prevent damage during transit. Contact us within [number of days] if you receive a damaged item.

For any questions or concerns, reach out to our customer support team at shop@highcalidad.com